Collect customer feedback post their visit, track their sentiments and manage customer loyalty.
Track the happiness quotient of your customers via a CSAT (Customer Satisfaction) score derived from the customer feedback you have received.
Track the likelihood of customers referring your business to others via a NPS - Net Promoter Score derived from the customer feedback you have received.
Get actionable insights based on the customer feedback that you have received.
Enrich your customer data by complementing feedback with an integrated loyalty program.
Get notified along with response details each time your business receives negative customer feedback.
Customize the questions and design the look of your customer feedback form to suit your business.
Trusted by over 1000 businesses across 30 cities in India to build customer loyalty, improve customer retention and increase revenue.
We’ve taken the customer experience at Massive Hospitality a notch higher by launching an exclusive member’s program for our loyal customers. Our custom requirements have been deployed at scale across all our brands by Hashtag Loyalty.
Head of Marketing
We track real-time business performance, collect and interpret customer data from 250+ franchise outlets panning across India and easily execute brand level campaigns, all through one platform - Hashtag Loyalty.
We had clear objectives - promote specific units and increase visits - to fulfil via the Jumboking loyalty program. Hashtag Loyalty, with a customized and PoS integrated program, helped us achieve exactly that.
Apsara Ice Creams has consistently stayed ahead of the competition by ensuring regular customer engagement. We’ve also drastically improved our franchise performance by introducing an owner incentive program based on the Monthly Leaderboard by Hashtag Loyalty.
With multiple PoS system integrations, data reconciliation requests and tight timelines involved, the formidable task of implementing a loyalty program across all Smaaash locations was executed seamlessly by Hashtag Loyalty.
Head of Marketing
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