Illustration for customer engagement via automated, targeted and personalized communication
ENGAGE

Communicate with customers via automated, targeted and personalized messages based on their activity and preferences.

features
Icon for cross-channel and targeted informational or reward campaigns
Campaigns
Send cross-channel (SMS, Email) campaigns to customers as per their preferences and targeted based on demographics, RFM or cohorts. Track campaign performance and revenue generated in real-time.
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Auto Engage
Setup automated customer engagement at each stage of the customer lifecycle. Create a brand recall with simple informational or reward campaigns.
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Referrals
Acquire customers by leveraging your loyal customer base with a referral program or campaign.
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Feedback
Design your feedback forms with reference templates & questions or customize the same as per your requirements.
Icon for partnerships with complementing businesses within the Hashtag Loyalty network
Partnerships
Acquire customers by partnering and sending campaigns to customers of a complementing business on the Hashtag Loyalty Network.
Icon for journey builder to create unique customer engagement
Journey Builder
Create unique customer engagement workflows targeted based on demographics, RFM, etc. and triggered by activity such as purchases, opens, clicks, etc.
Campaigns
Send targeted cross-channel campaigns to customers based on their demographics, RFM or tagged segments. Review, analyze & replicate campaigns based on learnings.
Screenshot of campaign statistics and performance
Screenshot of auto-engage statistics and performance
Auto Engage
Set-up automated & personalized engagement at each stage of your customer lifecycle & stay relevant in the minds of your customers
Screenshot of auto-engage statistics and performance
Auto Engage
Set-up automated & personalized engagement at each stage of your customer lifecycle & stay relevant in the minds of your customers
CUSTOMER SPEAKS
Trusted by over 1000 businesses across 30 cities in India to build customer loyalty, improve customer retention and increase revenue.
Logo of Hashtag Loyalty partner business Massive Restaurants
Logo of Hashtag Loyaly partner business The Belgian Waffle Co.
Logo of Hashtag Loyalty partner business Jumboking
Logo of Hashtag Loyalty partner business Apasra Ice Creams
Logo of Hashtag Loyalty partner business Smaaash Entertainment
We’ve taken the customer experience at Massive Hospitality a notch higher by launching an exclusive member’s program for our loyal customers. Our custom requirements have been deployed at scale across all our brands by Hashtag Loyalty.
Head of Marketing
We track real-time business performance, collect and interpret customer data from 250+ franchise outlets panning across India and easily execute brand level campaigns, all through one platform - Hashtag Loyalty.
Founder
We had clear objectives - promote specific units and increase visits - to fulfil via the Jumboking loyalty program. Hashtag Loyalty, with a customized and PoS integrated program, helped us achieve exactly that.
Founder
Apsara Ice Creams has consistently stayed ahead of the competition by ensuring regular customer engagement. We’ve also drastically improved our franchise performance by introducing an owner incentive program based on the Monthly Leaderboard by Hashtag Loyalty.
Founder
With multiple PoS system integrations, data reconciliation requests and tight timelines involved, the formidable task of implementing a loyalty program across all Smaaash locations was executed seamlessly by Hashtag Loyalty.
Head of Marketing
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See why 1000+ businesses use Hashtag Loyalty.